What’s so special about SimVisit?

SimVisit is a prepaid SIM card that provides you with cellular services in Israel for a limited amount of time (up to one month). There are no contracts or monthly minimum usage costs. You pay only once and the SimVisit is dispatched to your home, anywhere in the world, or to your hotel in Israel. Once your visit has ended, you don’t need to return the SimVisit. We don’t keep your credit card information and cannot charge you for any additional costs.

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Why should I get a SimVisit?

Data-roaming charges can be prohibitively expensive when you use your cell phone overseas. It’s far cheaper and easier to use a local SIM card to stay online and keep in touch with family and friends. SimVisit offers a high-quality solution for a fixed price, with no hidden costs.

 

Can you ship SimVisit to my hotel/address in Israel so it will be waiting for me?

YES, we can. During the checkout process, in the shipping section simply provide us with your hotel address in Israel. Delivery in Israel will take up to 4 working days. We can even send SimVisit to an address in Israel with next-day delivery (for an additional cost).

 

When does my SIM card become active?

We’ll activate the SIM on the date you specified when ordering the service.

 

I haven’t received my SIM card. What should I do?

The SIM card should arrive at your home via Post Mail within 21 days after you placed your order. You can enter “My Account” on our website at any time and check your order status. If the status is “Completed,” this means your SimVisit was sent and is on its way to you.  If 21 days have elapsed since you placed your order, please contact us at help@simvisit.com. We will then send a new SIM to any location in Israel, at no additional cost. If you choose not to have your SIM shipped to an Israeli address, we will offer you a full refund.  

 

I have a phone I bought from Verizon. Can I use SimVisit?

If you’re using an iPhone 5 or later iPhone, your phone is unlocked and you can use SimVisit. You may find this article of interest. All 4G (LTE) capable phones can use SimVisit, but they must be unlocked.

 

How do I know if my phone is unlocked?

SimVisit only works with unlocked smartphones. You should assume that your phone is locked, unless you specifically purchased an unlocked phone or had it unlocked.

 

If I have a locked phone, can I still use SimVisit?

No. You must have an unlocked phone. Your cellular provider will usually unlock it for free if you ask them to do so.

 

How do I unlock my phone?

Most cellular phone providers will unlock your phone if you’ve been an existing customer for at least three months. If your provider refuses to unlock your phone, there are services on eBay that can do this for you. This link may help.

 

Will SimVisit work outside of Israel?

No.

 

My visit to Israel was canceled. Can I get a refund?

Yes, you can obtain a refund up to 24 hours before SimVisit is due to be activated. Please contact help@simvisit.com and we will issue a refund promptly via the original method of payment. Please note that all refunds are subject to a 10% processing fee. Shipping costs are non-refundable.

 

How do I know what SIM size I need?

If you don’t know the size of the SIM card that’s right for your phone, click on this link and enter your phone model in the search option. You can also search on Google by typing in your phone model and “SIM size”.

 

How do I activate my new SimVisit card?

SimVisit is preactivated. Once you insert the SIM card into your smartphone, the SIM will search for our network and log on automatically.

 

Can I make international calls using my SimVisit?

At this stage we don’t offer international calling, but you can use applications such as Skype, Viber or WhatsApp to call overseas.

 

What payment methods do you accept?

SimVisit accepts payments via PayPal, including payments made by credit or debit card. If you don’t have a PayPal account, you can still pay for your purchase with a credit or debit card using PayPal’s Guest Checkout service.

 

Does the SimVisit card ever expire?

Yes. The SimVisit card will expire after 12 months and cannot be activated.

 

Why do I have to provide the activation date?

The activation date is when your SimVisit plan starts. Usually, it will be the same date as your arrival in Israel.

 

Can I change the activation date after I have completed my order?

Yes. You may change the activation date up to 24 hours before the original activation date by simply logging into your account and amending the date.